Thank you for visiting and shopping at MyPetUtopia.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates*
Shipping charges for your order will be calculated and displayed at checkout.
UK 7-10 Business Days*
EU 7-10 Business Days*
US 7-10 Business Days*
South America 10-15 Business Days*
Asia 10-15 Business Days*
Africa 10-15 Business Days*
Australia & New Zealand 10-15 Business Days*
Delivery delays can occasionally occur. *We do not guarantee shipping times, however this is our best estimate of when our products will arrive to you in those countries.
Customs, Duties and Taxes
MyPetUtopia.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)
If you receive damaged merchandise, please take a picture and email us the picture at Support@mypetutopia.com right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status.